We send one of our Concierge team members to discuss any questions you may have about our estimate or process, verify your vehicle details, and collect all paperwork/signatures. Our concierge will also complete a cosmetic evaluation and a quick test drive of the vehicle before providing the finalized offer during the appointment. Our appointments typically last 60 minutes.
At an evaluation appointment, our Shift Concierge conduct an inspection of your vehicle, provide you with a final offer, and work with you on selling us your car if you are ready. Our inspection includes ensuring your car condition matches the information you provided to us in advance, and we also check for any new damages that could result in a deduction on your initial estimate. After our inspection, we provide you with the final offer, which is valid for 7 days after your appointment.
You can book an evaluation appointment at your home, at another location of your choice, or at one of our Shift locations. Appointments typically last under 60 minutes.
To speed up the appointment, please be prepared with the following items:
- Valid driver's license or government-issued ID
- Vehicle title OR 10-day loan payoff statement OR Lease buyout packet
- Proof of current registration
- Proof of current insurance
- Both sets of keys/fobs
All title holders and registered owners must be present at the appointment.