In most cases, we can absolutely work with you if there is an active loan or lease on your vehicle, and we will take care of most of the work too!
For loans, we will need the 10-day payoff statement to properly set up the payoff to your lender. Once you book your pick up appointment with us, your Shift Advisor will reach out to you to ensure you have what you need.
For leases, we will need a copy of your lease buyout packet, which you can either send to us directly or have your lessee send to us. Once you book your pick up appointment with us, your Shift Advisor will reach out to you to help facilitate the communication with your lessee. In many cases, we can work with them directly, so that you don't need to!
In a situation where you have negative equity (i.e. an upside-down loan) and you owe more on your loan than what your car is currently worth, let your Shift representative know and they will chat with you about your options.