If you sell your car to us our team will perform a pass/fail inspection at one of our hubs, process all your paperwork, complete the transaction, and initiate payment to you.
The inspection includes a more detailed evaluation of your car by one of our experienced technicians. Our technicians look for any significant damages that may not have been captured during the online portion of your selling journey.
After your car passes inspection, we will request your bank account information to initiate an ACH transfer. Once we initiate your payment, processing time can take up to 3-7 business days, depending on your bank. If you prefer, we can instead send you a physical check in the mail. At this point, we also submit a "Release of Liability" for your vehicle, which absolves you of anything that may happen to the vehicle between the handover to us and the next registered owner. You can cancel the insurance on your car and disregard any further documentation from the DMV - you are no longer responsible for the car :)
If you had an outstanding loan on your car, we will initiate payment to your lender to close out your loan after your car passes inspection. This will also include any underwater payment you may have paid to us. You will be notified of the initiated payment via email.
In almost all cases, the payment will arrive at the lender within the 10 days that your loan payoff statement was valid for.
If you have a payment due during the 10-day payoff period, or one is immediately coming up and you do not see the loan is paid off, please make the payment. Once the payoff is received, you will be refunded by the lender the overage, and you will not incur any credit issues due to late payment.