If your organization undergoes a personnel change, the designated Team Administrator can easily revoke a license from a departing employee and reassign that vacant seat to a new team member using the centralized administrative dashboard.

Part 1: How to Remove a Team Member

1. Go to the online account portal and sign in using your Default Shift Account credentials.

2. Click on Teams in the left sidebar panel to view your active roster.

3. Locate the individual you wish to remove and click the trashcan icon next to their name.

System Impact: Once deleted from your roster, that specific user's account will immediately be unassigned from your premium license and downgraded to the Shift Basic (free) tier.

Part 2: How to Replace a Team Member (Reassign the Seat)

Removing a member immediately frees up an active license on your subscription. To assign that open seat to a new colleague:

1. While still inside the Teams tab of the portal, locate the invite field.

2. Type in the primary email address of the new member you would like to give access to.

3. Click send. To ensure a seamless onboarding experience, please have your newly added team member follow these onboarding instructions.

⚠️ Important Billing Note

Deleting a team member from your dashboard simply unassigns that individual license, leaving it vacant and available for a future replacement. It does not delete the seat from your subscription or reduce your recurring invoice total.

If your team is downsizing and you wish to permanently reduce your overall number of paid licenses to avoid being charged for them upon your next annual renewal, please reach out to our Support team directly by submitting a ticket. All seat count reductions must be processed manually prior to your renewal date.

What's next?

Learn more about Shift for Teams, here.