If for any reason you need to reschedule your pick up appointment, you can do so online. In your appointment confirmation email, you should see a Manage appointment button, which will direct you to your appointment confirmation page on our site. Once on our site, you can view more details about your appointment, add it to your calendar, reschedule, or cancel.
If you need to reschedule, you can choose a time that better works for you, but note that your offer expiration date will not change. If you choose a date that is after your offer expires, we will auto-recalculate a new offer for you on your expiration date and send you an email with the new amount.
If you need to cancel, please let us know in the dropdown as to why, so that we can follow up with you accordingly. A Shift Advisor will reach out to you to see how else we can help.