Buy
General
- Do I need an appointment?
- Can I trade-in my vehicle with Shift?
- Is the car I’m interested in still available?
- What is Shift’s Service Fee?
- Can I see multiple cars?
- How do I make sure no one test drives the car I want before me?
Test Drive
- Can I have a mechanic inspect my car at the test drive?
- What is the Shift test drive?
- How do I schedule a test drive appointment?
- How far will you go for an appointment?
- How can I modify (cancel/reschedule) my appointment?
- My appointment was cancelled, why?
Purchasing & Delivery
- What is a Shift Value vehicle?
- What is the difference between Shift Certified and Shift Value?
- What is gap insurance?
- How do I apply for financing?
- How do I know I’m getting a fair price?
- Do I need an appointment?
Financing
- What financing options do I have with Shift?
- How can I find out what my APR and monthly payments will be?
- What if I don't like my APR rate? Can I go through another lender?
- How does applying for financing affect my credit?
- What happens after I get approved?
- What documents do I need to complete my purchase with financing?
Title and Registration
Vehicle Ownership
- What if something goes wrong with my Shift Value Vehicle?
- Is there a return policy on a Shift Value Vehicle?
- What is a protection plan?
- There is a mistake on my paperwork (wrong address, name is misspelled) how do I go about making these changes?
- I never received any paperwork. Where is it?
- Is my car covered by a warranty?