Accounts & Subscriptions — Please read before posting Pinned

Please read before posting.

This topic is for questions and discussions about Shift accounts, plans, billing, and subscriptions. Shift team members may also post updates about pricing, promotions, or plan changes here.

What belongs here

• Subscription plan or pricing questions
• Renewal or cancellation questions
• Promotions or discounts
• Billing-related sign-in or account access issues
• Plan changes (Free, Advanced, Teams, etc.)

What doesn’t belong here

• Bugs or performance issues (please post to Bug Reporting, Known Issues, & Troubleshooting)
• Personal or payment details

For your security, do not share credit card information, email addresses, or private account details.

Before you post

Use the search bar to check if your question has already been answered. Duplicate posts may be closed to keep discussions organized.

How to structure your post

• Use a clear, descriptive title
• Include general details (plan type, platform, timing)
• Do not post the same issue in multiple topics

Need direct support?

For charges, refunds, missing subscription access, or account verification issues, please contact Shift Support directly so we can assist you securely.

Some account-specific issues may be converted into private support tickets.

Thanks for helping keep this space secure and organized 💙