New here? A quick overview of Shift accounts & subscriptions

Cait

Shift Support

Edited May 05, 2026 17:31

We see a lot of similar questions pop up about Shift subscriptions, so here’s a quick, high-level refresher on how Shift accounts and subscriptions work before you post.

Shift plans (at a glance)

Free – Core Shift features with some limits (max 5 Spaces and 10 Apps), Shift AI with limits
Advanced – Unlimited Spaces & apps, plus premium features, like Expanded AI
Teams – Everything in Advanced, with centralized billing and license management for teams

For a full breakdown of features by plan, see:

Billing basics

Shift subscriptions are billed annually or monthly.
Subscriptions auto-renew unless canceled.

Where to manage your subscription

Most billing and account changes can be handled in the Shift Account Portal:
👉 https://shift.com/account

This is where you can check your plan, renewal date, and payment info.

Teams plans — who pays?

If you’re on Shift for Teams:

Billing is handled by the Team Admin
Team members don’t manage payments or subscriptions individually
Admins control licenses and access for the team

If you’re unsure who your admin is, that’s usually the best first question to ask internally.

When to contact Support directly

Some things are best handled privately for security reasons, including:

Charges or refunds
Missing access after upgrading
Account or billing issues that need review

👉 Reach out to Shift Support here

If you’re about to post and aren’t sure whether your question belongs here, this overview should help point you in the right direction. And if your question’s already been asked — even better, jump into the existing thread.