Why did you remove the product I liked for a browser
I am disappointed. Now the Shift client I have used for years to this candidly lacking browser. I don't want all of this, I just wanted a place to wrap Gmail in a simple place. Now I have to find a new product and you lose a customer. I wish companies like yours wouldn't decide to abandon the users that got you here for products that no one would want. Why would I use you over Chrome, Edge, Brave, etc… Sorry..
Is it possible to get a refund on my account for the two clients I have been using for years. Since you will no longer meet my needs by abandoning the original product.. Thanks.
Keith
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Hi Keith,
Thanks for sharing your feedback. I'm sorry to hear that the transition from Shift v9 to Shift Browser has been disappointing, especially after using the original Shift for so many years.
While Shift Browser offers more functionality, I understand that you preferred the simpler, email-focused experience of v9. You can still use Shift Browser primarily for managing your Gmail accounts without making it your default browser or using it for general web browsing.
We have a video that walks through how to set up Shift Browser specifically for email management, which may be helpful if you're interested in giving it a try:
Email Management in Shift Browser
I've also created a support ticket for you so we can follow up directly, assist with the transition if you're interested, and review your refund request for both subscriptions.
We appreciate you being a longtime Shift user, and I'll make sure your feedback is shared with our team.
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