You can change your team admin by contacting the Shift Support team with your account details and proof of payment. Once your request is verified, we'll transfer billing and license management to the new team admin.
About the team admin role
Each team has one designated team admin. This is typically the person who originally purchased the team subscription.
The team admin is responsible for:
- Managing team licenses.
- Adding or removing team members.
- Accessing the team dashboard.
- Managing billing and subscription questions.
Change your team admin
Before you contact Support, make sure your new team admin already has a Shift account.
To request a team admin transfer:
- Gather your payment information.
- Provide a copy of your most recent invoice, or
- Provide the last four digits of the credit card used to purchase the team subscription.
- Contact the Shift Support team.
- The current team admin should submit the request whenever possible.
- If the current admin is unavailable, someone with the payment information can contact Support instead.
- Include the following information in your request:
- The email address of the new team admin.
- Your payment verification.
Remove the previous team admin
If you'd like to remove the previous team admin's access, let the Support team know when you submit your request.
After the transfer is complete, the team subscription will be assigned to the new team admin.
Related Articles:
- What to do if your team member didn’t receive the Shift for Teams invite
- Onboarding for team Members: How to join a Team
- How to add a team member to your Team
- How to manage your Team members
- Shift for Teams features
- Shift for Teams: Frequently Asked Questions
- Getting started with Shift for Teams
- How to remove or replace a Team Member
- How to transfer to a Team from an individual account
- Getting Started: How to Create a New Team in Shift
Have a question that wasn't answered above? Submit a support request to get in touch with our Support team.