You can fix most app issues in Shift Browser by updating the software, reloading the specific app, or clearing your site data. If you see login errors or blank screens, these steps will help you get back to your deep work quickly without losing your setup

Start from the top and work your way down until the issue is resolved. 

1. Update Shift to the latest version

We release regular updates to make sure your apps run fast and stay stable. 

To check for updates:

1. Navigate to Quick Settings .
2. Click on Advanced Settings.
3. Select About Shift Browser.
4. You should see what version of Shift you are on, and it will tell you if you are on the most updated version. If an update is ready, click the update button.

For more details, review the guide on how to update Shift.

2. Reload the app

If an app isn't responding, a quick refresh often does the trick. You have two ways to do this:

Option 1:

1. Open the app.
2. Click the Reload icon (circular arrow ). 

Option 2:

1. Double-click the App icon
   • Note: This only works if you do not have a tab strip in your App. 

Both options refresh the app view within Shift without affecting any saved data.

3. Clear the app data

This step is great for fixing login loops. It clears the data for that specific "specialized app" without affecting your other Spaces.

To clear an app’s stored data:

1. Open the app in Shift.
2. Click the View site information icon in the address bar.
3. Select Site settings.
4. Click Delete data.

Then reload the app and try again.

4. Add a second instance of the App

Shift allows you to add multiple versions of the same app. This helps you see if the problem is tied to a specific cache.

1. Add the same app again from the menu. (keep the original app)
2. Log into the new instance.
3. If the issue is resolved, you can delete the original instance.

If the new one works, you can safely delete the original. Since each instance lives inside its own cookie environment, the new one will be fresh.

5. Clear the global cache & cookies

If several apps are acting up, you might need a broader reset. This will sign you out of most accounts, so be ready to log back in.

1. Go to Quick Settings (gear icon ) 
2. Then go to Advanced Settings.
3. Click Privacy and Security.
4. Select Delete Browsing Data.
5. Choose a time range of "All time".
6. Click Delete data.

Note: This will sign you out of your email accounts and any apps/extensions that rely on them.

6. Confirm if the issue is Shift-specific

Sometimes a web app is just having a bad day on its own. To check this:

• Open the same app in a regular browser (e.g., Chrome, Safari)
• Check if the problem persists

If the problem happens there too, the app provider likely has a bug they need to fix.

Still need help? Click here to get in touch with our Support team.