You can update your credit card or billing address in Shift Browser by visiting your account settings page. Shift makes it easy to manage your subscription so your workflow never skips a beat. If you're on a paid plan, your saved payment method automatically renews your service each year.
Access the account portal
The Account Portal lets you manage your subscription, billing details, and team settings in one centralized place. It's designed for total autonomy, so you can handle most updates yourself without waiting for a support agent.
Supported payment methods
We currently accept the following credit card networks securely through our processor:
Visa
Mastercard
American Express
Steps to change your payment details
Make sure you're signed in to the Primary Shift Account linked to your paid subscription before starting.
Go directly to the online account portal at
shift.com/account.Log in with your Primary Shift Account email and password.
Click Payment Details on the left side of the screen.
Update your billing info or credit card number and click Update Details to save your changes.
Your card information will be verified instantly, and any future recurring renewals will be charged to your newly assigned card automatically.
Troubleshooting payment issues
If you're trying to save your new card and the system rejects it, it's usually due to a small formatting mismatch.
Check Your Address: Make sure the zip or postal code you typed matches the exact billing address registered with your bank.
SCA Authentication: Some banks require Strong Customer Authentication (SCA) to verify updates. Check your mobile device or banking app for a quick confirmation prompt if your transaction is stuck.
Card Eligibility: Double-check that your card is not an unapproved prepaid or gift card, as our recurring billing engine requires standard credit or debit cards to function.
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If you run into trouble updating your payment info or have questions, contact our Support team here.