You can update your payment method or billing address from your Shift account portal. Changes are applied to future subscription renewals.
Before you begin
Make sure you're signed in to the primary Shift account associated with your paid subscription.
Supported payment methods
Shift accepts the following payment methods:
- Visa
- Mastercard
- American Express
Update your payment information
- Go to shift.com/account.
- Sign in to your primary Shift account.
- Select Payment Details.
- Update your billing address or payment method.
- Click Update Details to save your changes.
Once your payment information is verified, future subscription renewals will use the updated payment method.
Troubleshoot payment issues
If your payment information isn't accepted, try the following:
Check your billing address
Make sure the ZIP or postal code matches the billing address on file with your bank.
Complete bank verification
Some banks require Strong Customer Authentication (SCA) before saving payment information. If prompted, approve the verification request in your banking app or on your mobile device.
Confirm your card is supported
Some prepaid or gift cards can't be used for recurring subscription payments. Try using a standard credit or debit card instead.
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If you run into trouble updating your payment info or have questions, contact our Support team here.