Difference between a Free and Paid account

This article outlines all the feature differences between our Free and Advanced plans. If you need some clarification, this article is for you!Check out the handy summary below that highlights the differences between Free (Basic), and Pa...

• Updated October 23, 2025 19:53

How to purchase a subscription of Shift

If you’re already in love with Shift and are ready to purchase a subscription, open up Shift and follow our quick steps below! 🚀Make sure to read our Subscription Terms & Conditions Policy!We currently accept Visa, Mastercard, and Americ...

• Updated August 18, 2025 20:52

All about the Account Portal

The Account Portal is a place to manage your account, subscription, billing, and team all in one location. Most actions are possible through this portal as a self-serve option, meaning you will not need to reach out to support for assist...

• Updated October 23, 2025 19:50

How to cancel your Shift subscription

This article outlines how to cancel your subscription to Shift as either an individual or Teams user.Subscription PolicyYour Shift subscription bills on an annual basis. Paid subscriptions are an opt-out model meaning you must cancel you...

• Updated December 03, 2025 17:53

How to apply for a Refund

Wondering if you're eligible for a refund? Or how you can go about requesting one? Keep on reading. Refund policyIf you paid for Shift, you can get a full refund if:You are within 14 days of the subscription charge.Important: Refunds are...

• Updated December 03, 2025 17:59

How to Update Your Payment Information

Need to change the credit card on file or update your billing address? You can manage your payment details in just a few clicks.If you're on a paid Shift subscription (Advanced or Teams), your plan renews annually. Your saved payment met...

• Updated December 03, 2025 17:46

What to Do If Your Payment Attempt Fails

Running into trouble when trying to pay for your Shift subscription? Don't worry — here are some simple steps you can take to resolve it.Shift uses Stripe, a secure payment processor, to handle all billing. If your payment isn’t going th...

• Updated July 28, 2025 16:53

Why was an expired credit card charged for renewal?

Has your credit card recently expired and yet you still received a charge for the Shift renewal? Read through this article to learn more about it. Why does it happen?According to our payment provider Stripe's configuration, if a card was...

• Updated September 29, 2025 18:11

How to find your receipt for your purchase of Shift

How do I get a copy of my purchase or renewal receipt?You can use the Account Portal to find a variety of account and billing-related information.All Billing & Payment information can be found in your Account Portal. You'll find: Accoun...

• Updated August 18, 2025 20:08

Shift coupon policy

Keep reading to learn more about Shift’s coupon policy and how you might be able to get a discount on your Advanced subscription!Coupon policyBefore redeeming your coupon, please take a moment to review the following policies: Non-trans...

• Updated August 18, 2025 20:49

Shift Educator Discount

At Shift, we are excited to offer a 30% discount to all educators. If you are a faculty member, instructor, or staff member at an educational institution, this discount is available to you. 🍎🍏🍎 Follow our simple steps below to apply: Dow...

• Updated July 28, 2025 20:07

Shift non-profit discount

At Shift, we are proud to offer a 30% discount to customers who work for a registered non-profit organization. Not only will we support you in your first year of using Shift, but on an ongoing basis. This means that your 30% off discount...

• Updated July 28, 2025 20:08

Shift Student discount

Shift is proud to offer a 30% discount to all students, ensuring you can stay organized and reach new heights at school! 📚 If you're a student, this discount is for you. Not only will Shift support you throughout your educational journey...

• Updated July 28, 2025 20:07