Support Center

Accounts, Billing, & Payment

Compare plans and features for Shift Browser

You can choose between Shift Free, Advanced, and Teams plans to find the right level of customization for your workflow. While Free Shift offers core browsing, Advanced unlocks unlimited Spaces and apps. Teams adds unified billing and ad...

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How to purchase a subscription of Shift

If you’re already in love with Shift and are ready to purchase a subscription, open up Shift and follow our quick steps below! 🚀Make sure to read our Subscription Terms & Conditions Policy!We currently accept Visa, Mastercard, and Americ...

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All about the Account Portal

The Shift Browser Account Portal lets you manage your subscription, billing, and team settings in one centralized place. It's designed for total autonomy, so you can handle most updates yourself without waiting for a support agent. Self-...

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How to cancel your Shift subscription

You can cancel your Shift Browser subscription at any time through the Account Portal. Shift uses an annual billing model that renews automatically, but you're in total control of your account and can opt out whenever you like. Follow th...

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Shift Browser Refund Policy

You can receive a full refund for Shift Browser if you submit your request within 14 days of your initial purchase. Our support team handles all requests manually to ensure your account is transitioned correctly. Follow the steps below t...

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How to update your payment information in Shift Browser

You can update your credit card or billing address in Shift Browser by visiting your account settings page. Shift makes it easy to manage your subscription so your workflow never skips a beat. If you're on a paid plan, your saved payment...

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What to Do If Your Payment Attempt Fails

Running into trouble when trying to pay for your Shift subscription? Don't worry — here are some simple steps you can take to resolve it.Shift uses Stripe, a secure payment processor, to handle all billing. If your payment isn’t going th...

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Why was an expired credit card charged for renewal?

Has your credit card recently expired and yet you still received a charge for the Shift renewal? Read through this article to learn more about it. Why does it happen?According to our payment provider Stripe's configuration, if a card was...

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How to find your receipt for your purchase of Shift

How do I get a copy of my purchase or renewal receipt?You can use the Account Portal to find a variety of account and billing-related information.All Billing & Payment information can be found in your Account Portal. You'll find: Accoun...

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Shift coupon policy

Keep reading to learn more about Shift’s coupon policy and how you might be able to get a discount on your Advanced subscription!Coupon policyBefore redeeming your coupon, please take a moment to review the following policies: Non-trans...

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Shift Educator Discount

At Shift, we are excited to offer a 30% discount to all educators. If you are a faculty member, instructor, or staff member at an educational institution, this discount is available to you. 🍎🍏🍎 Follow our simple steps below to apply: Dow...

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Shift non-profit discount

At Shift, we are proud to offer a 30% discount to customers who work for a registered non-profit organization. Not only will we support you in your first year of using Shift, but on an ongoing basis. This means that your 30% off discount...

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Shift Student discount

Shift is proud to offer a 30% discount to all students, ensuring you can stay organized and reach new heights at school! 📚 If you're a student, this discount is for you. Not only will Shift support you throughout your educational journey...

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