Are you experiencing slowness, crashing, freezing, blank screens, or some general issue within Shift? Our troubleshooting basics can help! Use this article for some basic, yet effective, troubleshooting tips and to find additional resources that can help get things back on track.
Top basic troubleshooting tips
- Hard refresh. As the name suggests, this refreshes the entire app. Press Ctrl/CMD+Shift+R on your keyboard to hard refresh.
- For emails: Click into your email and double-click the Email icon.
- For web apps (Facebook, WhatsApp, Teams, etc.): Add a second instance of the app to your setup (don't delete the first instance giving you issues). Log into the second instance, then delete the first.
- Data reset: Resetting your app data often resolves a wide range of issues. Check out our step-by-step instructions, by operating system below:
Additional troubleshooting guides
If the above tips aren't working for you, don't worry! We have guides below to help point you in the right direction:
- Your email is unresponsive, not working as expected, or you're having issues logging in: Email Troubleshooting
- You're having an issue with your camera, microphone, screen sharing, or other permissions: Permissions troubleshooting
- Issues with file or attachment downloads: Downloads troubleshooting
What's next?
Find more answers to frequently asked questions here.
Still need help? Get in touch with our support team here.