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Basic Troubleshooting Steps for Shift

  • Updated

Are you experiencing performance slowness, crashing, freezing, blank screens, or a general issue within your browser? Our core troubleshooting steps can help resolve most common hiccups instantly. Use the guide below to get your workspace back on track or to find specialized resources for your specific issue.

Top Basic Troubleshooting Tips

1. Perform a Hard Refresh

As the name suggests, this fully reloads the entire application framework and clears temporary glitches.

  • Press Ctrl + Shift + R (Windows) or Cmd + Shift + R (Mac) on your keyboard to execute a hard refresh.

2. Reload an Inactive Email Account

If a specific inbox is frozen or showing a blank screen, you can force it to reconnect to its server.

  • Click into the problematic email tab, then double-click the primary email icon located in your sidebar workspace.

3. Use the App Instance Swapping Trick

If a specific web app (such as Facebook, WhatsApp, or Microsoft Teams) is behaving incorrectly or failing to load data:

  1. Add a second instance of that exact same app to your Shift setup. Do not delete the original instance yet.

  2. Log into this newly added second instance to ensure it works correctly.

  3. Once verified, go ahead and delete the original instance that was giving you issues.

4. Reset Your App Data

Resetting your local database cache often resolves persistent, deep-seated browser bugs. Check out our comprehensive step-by-step instructions, categorized by your machine's operating system below:

  1. For Mac
  2. For Windows

Additional Troubleshooting Guides

If these initial basic tips did not resolve your issue, please select one of our dedicated, scenario-specific guides below:

  • If your email is unresponsive, completely locked out, or you are running into continuous login errors, see our Email Troubleshooting   guide

  • If you are having trouble with your camera, microphone, system screen sharing, or other internal browser blockades, see our Permissions troubleshooting guide
  • If you are encountering issues downloading files, opening local documents, or saving attachments, see our Downloads troubleshooting guide

What's next?

Find more answers to frequently asked questions here.

Still need help? Get in touch with our support team here.

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