You can receive a full refund for Shift Browser if you submit your request within 14 days of your initial purchase. Our support team handles all requests manually to ensure your account is transitioned correctly. Follow the steps below to verify your eligibility and start the refund process.
Refund policy
We want you to love your setup. If you've just started with a paid plan, we offer a 14-day window for a full refund.
Important details to note:
Refund requests must be made within 14 days of the first charge.
We don't offer refunds on renewal charges. Make sure to cancel before your date to avoid future payments. You can review the guide on canceling your Shift account.
You can find the full legal details in our Subscription Terms and Conditions.
How to request a refund
Our support team processes every request to make sure it's handled securely. To get started, follow these steps:
Open the Support Request Form or email support@shift.com.
State clearly in your message that you'd like a refund for your recent Shift purchase.
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Include your account email and one of the following for verification:
The date of your most recent charge.
A past Receipt or Invoice ID number.
The last 4 digits of the credit card we charged.
Our team will check your account to confirm you're within the 14-day window. We'll send you a confirmation email once we've reviewed your request.
What happens after your refund is approved
Once our team confirms your eligibility, we'll take care of the technical side.
Account Downgrade: Your account will immediately switch to the Basic (free) plan.
Cancellation: Your subscription is canceled so you won't be charged again.
Processing: We initiate the refund through Stripe, our payment partner. The funds go back to the original card you used to pay.
Timing: It usually takes 5 to 10 business days for the credit to appear in your bank account.
Have a question you can’t find the answer to? Click to access our request form and get in touch with our Support team.