If you have an Advanced subscription with Shift, but are seeing a prompt to upgrade to Advanced, or have red exclamation marks beside some of your Spaces and Apps, then you are likely experiencing this bug. 
 

Shift's fix

Our team identified this issue quickly and has already released a fix in version 142.2.2 that should resolve the upgrade prompt issue for most users. We still recommend you log out and back in the ensure your account is re-authenticated and the system can link to your subscription. Detailed steps for signing out and back in can be found below. 

To update Shift, go to Quick Settings > Advanced Settings > Your Shift Browser > to complete the update, click the 'Relaunch' button. Alternatively, you can also update by installing the newest version from shift.com.

However, there are a few edge cases that we're still working on resolving, which should be released shortly. 

If you have updated your Shift to 142.2.2 but are still experiencing the upgrade prompt, you can try the workaround steps listed below and please reach out to Support so we can track the success of this fix.  

Workarounds

1. First, try logging out and then back in to Shift. This should reset your login status for our backend system and relink your subscription. This workaround has been successful for most folks who have been impacted. 
2. If that doesn't work, you can try uninstalling Shift and then reinstalling. It's a bit more extreme, but it should also reset the connection between your account and your subscription. 
3. As always, feel free to reach out to Shift Support if you have any more questions or require additional support. You can submit a ticket through the request form here in the Support Centre or via email at support@shift.com. 

Following these steps should leave you Signed in, with Sync Active, and restore your Advanced features. 
 

Have questions or need more support? Click to access our request form and get in touch with our Support team.