If you're having trouble moving your data from Shift v9 (Legacy) to Shift Browser, follow this guide to troubleshoot common migration issues.
These steps can help if:
- Your migration doesn't start or finish correctly.
- Your Spaces or apps are missing after migration.
- You see the wrong onboarding screen.
- Shift opens with a blank screen or a new setup instead of your previous data.
Before you begin
Make sure Shift v9 (Legacy) is still installed on your computer.
If you no longer have Shift v9 (Legacy) installed, please contact our Support team for help.
Important: Account sign-ins and open tabs don't transfer during migration. You'll need to sign back into Gmail, Outlook, and other apps after migrating. This doesn't mean your migration failed.
Reset Shift Browser
Resetting Shift Browser can help resolve migration issues.
- Follow the full app reset instructions for your operating system. Skip any steps related to syncing your data.
- Reopen Shift Browser.
- Complete the onboarding process and sign in.
The migration onboarding screen should look like this:
If your data is still missing after completing these steps, or the migration onboarding screen does not look like the image above, please contact our Support team for additional troubleshooting.
Have a question that wasn't answered above? Submit a support request to get in touch with our Support team.