If you're having trouble downloading, installing, or opening Shift Browser, follow these steps to get things working.

These steps can help if:

• The download doesn't start or finish.
• The installer won't open.
• The installation fails or stops unexpectedly.
• Shift Browser doesn't open after installation.
• You receive an installation error message.

Before you begin

If you're migrating from Shift v9 (Legacy), make sure Shift v9 is still installed on your computer.

Try installing Shift Browser again

1. Restart your computer.
2. Download Shift Browser again from our official website.
3. Open the new installer and follow the on-screen instructions.

Note: If you've downloaded Shift Browser before, use the new installer to make sure you have the latest version.

Still having trouble?

If you still can't download, install, or open Shift Browser, please contact our Support team.

To help us investigate, include:

• Whether you're using Mac or Windows, including your operating system version.
• A short description of what happens when you try to install or open Shift Browser.
• A screenshot of any error messages you receive.
• The Shift Browser version or build you're trying to install, if available.
• Any antivirus or security software warnings, if applicable.

Have a question that wasn't answered above? Submit a support request to get in touch with our Support team.