You can contact the Shift Browser support team by clicking the Help icon (?) and submitting a ticket directly through our integrated portal. This instantly alerts our experts so we can fix technical issues and get you right back to work.
Getting stuck shouldn't slow down your day. Our team resolves account issues and technical questions fast, keeping your customized setup running smoothly.
How to Self-Serve
The Knowledge Base is a library of how-to articles, videos, and troubleshooting tips. Here’s how you can use it:
- Browse Categories: Find articles on specific topics by browsing different categories from the homepage
- Search Bar: Manually search keywords or phrases for a list of relevant articles
- Submit a Ticket: Contact Support by submitting a ticket on the Submit a Request page
You can also access the Knowledge Base directly through Shift's in-app Support Panel:
- Open the Support Panel by clicking on the question mark icon
.
- Browse or search through categories of articles directly from within the app. You can even submit a support ticket!
For more detailed guidance, check out this article on the Slider Panel in Shift.
What to expect when contacting Support
Our dedicated team of helpful support reps is available Monday to Friday from 9 am to 5 pm PST. You can expect a response within 2 hours during support business hours, or the following day if outside business hours.
To get the best help, we ask that you provide as much detail as possible. If you’re experiencing a bug or issue, please include the steps you’ve followed to get that result and add a screenshot or short video if you can. The more detail you give, the faster we can help resolve your issue!
Check out this helpful video guide on how to contact Shift Support:
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Have a question that wasn't answered above? Click to access our request form and get in touch with our Support team.