If you're having problems updating Shift on your computer try the possible fixes below.

Download Shift Again

It's possible that some files are missing on your computer. To fix, follow these steps:

1. Uninstall Shift.
2. Download Shift again and try reinstalling. 

If your computer doesn't let you complete these steps, contact the person who has administrator rights to your computer to complete the Shift update. 

Review antivirus, firewall, or parental control settings 

Check the settings for your antivirus, firewall, or parental control software.

• Make sure software updates aren't blocked from going online.
• Make sure updates.shiftapis.com isn't blocked.

Reboot your computer

The update might not have been completed on your computer. Try rebooting your computer and updating Shift again. 

How to Reboot a Windows Computer

1. Click the Start Menu

   • It's the Windows icon in the bottom-left corner of your screen.

2. Click the Power Icon

   • You'll see this near the bottom of the Start menu.

3. Select “Restart”

   • Click Restart from the list of options (Sleep, Shut down, Restart).

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