You can quickly resolve a failed payment in Shift Browser by checking your card type, updating your billing profile, or contacting your banking institution to clear account blocks. Shift processes all subscription payments securely through Stripe. Most transaction errors can be fixed in just a few minutes by following a simple checklist.
Payment troubleshooting tips
If your subscription payment isn't going through, work through these verified solutions to complete your checkout:
- Use a supported payment method: Ensure you're entering a valid credit card. Shift currently accepts Visa, Mastercard, and American Express. Please note that we don't accept debit cards, PayPal, or gift cards at this time.
- Contact your bank: Some financial institutions block recurring or international payments by default. You can call your bank to confirm the charge isn't being held up on their end.
- Try a different card: If the card you're using continues to fail, try updating your billing information with an alternate supported credit card.
What you can do next
- Update your payment details: Log in to your account to change or add a new card.
- Manage your subscription: Review your plan or make changes to your billing preferences in the Account portal.
Related Articles
- All about the Account Portal
- How to create your Shift Account
- How to find your receipt for your purchase of Shift
- How to Update Your Payment Information
Still stuck? Our Support Team is happy to help! Submit a support request here.