Running into trouble when trying to pay for your Shift subscription? Don't worry — here are some simple steps you can take to resolve it.

Shift uses Stripe, a secure payment processor, to handle all billing. If your payment isn’t going through, here are a few things you can check:

Payment Troubleshooting Tips

• Use a supported payment method
  We currently accept:
  • Visa
  • Mastercard
  • American Express
    (Note: We do not accept debit cards, PayPal, or gift cards at this time.)
• Contact your bank
  Some banks block recurring or international payments by default. Contact your bank to confirm the charge isn’t being held up.
• Try a different card
  If the card you're using continues to fail, try updating your account with a different supported credit card.

What You Can Do Next

• Update your payment details: Log in to your account to change or add a new card.
• Manage your subscription: Review your plan or make changes to your billing preferences in the Account portal.

Related Articles

• All about the Account Portal
• How to create your Shift Account
• How to find your receipt for your purchase of Shift
• How to Update Your Payment Information

Still stuck? Our Support Team is happy to help! Submit a support request here.