You can cancel your Shift Browser subscription at any time through the Account Portal. Shift uses an annual billing model that renews automatically, but you're in total control of your account and can opt out whenever you like. Follow the steps below to manage your individual or team plan.
Subscription Policy
Shift subscriptions bill on an annual basis. Since our paid plans use an opt-out model, you'll need to cancel before your renewal date if you don't want to renew for another year. Canceling before your renewal date will not immediately downgrade your Advanced features, they will remain active until your renewal date. So to avoid a new annual charge, please cancel well in advance of your renewal date.
We'll send you email reminders 30 and 7 days before your renewal date to make sure you're always informed. You can also always reach out to Shift Support to inquire about your renewal date.
Note that an expired credit card will not necessarily result in a cancelled account and you may still be charged. Many credit card providers, like Visa and Mastercard, will send out updated card info to the network to avoid interruptions in service. To ensure no charge, please cancel your subscription.
You can find all the fine details in our Subscription Terms of Use.
How to cancel your individual subscription
If you're an individual user, follow these steps to cancel:
Head to the Account Portal.
Log in with your account email.
Click on Subscription.
Click Cancel Subscription.
We'd appreciate if you provided some information on why you're cancelling.
Finally, confirm your Cancellation.
Once you're done, your subscription is officially canceled. You'll keep your Shift Advanced access until your next renewal date. At that point, Shift will automatically downgrade you to a Basic (Free) account. If you change your mind, just click Renew Subscription and select Proceed.
Manage Shift Browser for Teams
Team admins can manage or cancel a collective subscription through the same portal.
Head to the Account Portal.
Log in using your admin email.
Click on Subscription.
Click Cancel Subscription.
We'd appreciate if you provided some information on why you're cancelling.
Finally, confirm your Cancellation.
If you're a Team admin and only want to cancel your own license while keeping the rest of the team active, please submit a Support Ticket. Our team will help facilitate that for you.
Regain access to your Shift account
If you can't sign in to the Account Portal, our support team can help you. Contact Shift Support and include the email linked to your account. To help us verify your identity, please include one of these details:
The date of your last payment or charge.
A past Receipt or Invoice ID number.
The last 4 digits of the credit card we charged.
Related Articles
- How to uninstall Shift on Windows
- How to Install Shift on Mac
- How to delete your Shift account and data
Encounter a new issue or have a question you can’t find the answer to? Click to access our request form and get in touch with our Support team.